At Elitepresto, every poster is uniquely printed to order specifically for you. Because all items are custom made-to-order, we generally do not accept returns or exchanges for buyers' remorse or wrong size selections. However, your satisfaction is our top priority — if your order arrives damaged, defective, or incorrect, we will replace it or refund you immediately.
1. Replacements & Refunds for Damaged or Defective Items
We take full responsibility for product quality and shipping integrity. You are eligible for a 100% free replacement or full refund within 30 days of receiving your order if your poster meets any of the following criteria:
- The poster arrives damaged (bent, torn, creased, or water-damaged during transit).
- The print quality is severely flawed (blurry image, wrong color profile, or severe misprints).
- You received the wrong design or size compared to what you ordered.
*Note: In most cases regarding POD items, you do not need to send the physical damaged item back to us. Photos are sufficient for us to process a reprint.
2. Non-Refundable Situations
Because items are custom printed upon order, we cannot issue refunds or replacements for:
- Requests made after 30 days from the delivery date.
- Change of mind or ordering the wrong size/design by mistake after the order has been processed.
- Incorrect shipping address provided by the customer at checkout.
3. How to Request a Replacement or Refund
Step 1: Email us at support@elitepresto.com within 30 days of delivery.
Step 2: Include your Order Number and clear photos or a short video showing the damaged packaging, defective print, or wrong item received.
Step 3: Our support team will review your email within 24 hours. Once approved, a free replacement will be dispatched immediately, or a full refund will be processed back to your original payment method within 1-2 business days.
4. Order Cancellations & Address Modifications
- Cancellations / Changes: Because production begins quickly, you may request to cancel or modify your order within 12 hours of placing it.
- After 12 hours, your order enters the printing queue, and cancellations or address changes can no longer be guaranteed.
5. Lost Packages in Transit
If your package tracking has not updated for more than 15 business days or is marked as lost by the carrier, please contact us immediately. We will arrange a free replacement order for you at no additional cost.
If you have any questions regarding your order status or replacement request, please contact us at: support@elitepresto.com.